Privacy Policy
This Privacy Policy explains how LDS Hire & Sales Ltd collects, uses, stores, and protects personal information when you visit our website, contact us, purchase our products or services, or otherwise interact with our business.
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We are committed to protecting your privacy and handling personal information responsibly and securely in accordance with applicable data protection and privacy laws within the United Kingdom, the United States, and other applicable jurisdictions where our services may be accessed.
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By accessing or using our website, services, or products, you agree to the terms outlined within this Privacy Policy, our Cookies Policy, and our Terms & Conditions. If you do not agree with these policies, you should discontinue use of the website immediately.
Information We Collect
We may collect personal and business information that you voluntarily provide when contacting us, requesting a quotation, placing an order, completing forms, or communicating with us through our website, email, phone, or other channels.
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The information we may collect includes:
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Full name and title
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Company or business name
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Billing and delivery addresses
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Email addresses
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Telephone and mobile numbers
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Order and account information
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Enquiry and communication history
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When using our website, we may also automatically collect technical and analytical information, including:
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Device type
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Browser type
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General geographic location
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Pages visited
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Website activity and interactions
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Time spent on pages
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Referral and traffic sources
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This information helps us improve our website, customer experience, services, security, and business operations.
How We Use Your Information
We use personal information to support our business operations, provide requested services, improve customer experience, and maintain the security and performance of our website and systems.
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Your information may be used for purposes including:
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Responding to enquiries and customer requests
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Providing quotations, products, and services
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Processing orders and payments
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Managing customer accounts and communication
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Delivering products and coordinating logistics
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Improving website performance and functionality
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Understanding website traffic and visitor behaviour
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Supporting marketing and business development activities
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Maintaining internal business records
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Complying with legal and regulatory obligations
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We only process personal information where we have a lawful reason to do so, including contractual obligations, legitimate business interests, legal compliance, or consent where applicable.
Cookies
Our website may use cookies and similar technologies to improve website functionality, analyse visitor activity, and enhance user experience.
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For full information regarding how cookies are used, please refer to our separate Cookies Policy.
Sharing Your Information
LDS Hire & Sales Ltd does not sell personal information to third parties.
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However, we may share information with trusted service providers and partners where necessary for legitimate business purposes, including delivery providers, payment processors, IT and hosting providers, analytics services, professional advisers, and legal or regulatory authorities where required by law.
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Any third parties processing information on our behalf are expected to maintain appropriate confidentiality and security standards.
International Users
Our website and services may be accessed internationally, including from the United Kingdom and the United States.
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By using our website, you understand that information may be processed and stored in locations where privacy laws may differ from those in your own jurisdiction. We take reasonable steps to ensure information is handled securely and appropriately regardless of location.
Data Storage & Security
We take reasonable technical and organisational measures to help protect personal information against unauthorised access, misuse, disclosure, loss, or alteration.
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Personal information may be stored electronically, within secure cloud-based systems, or through controlled internal records accessible only to authorised individuals with legitimate business purposes.
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Although we work to protect your information, no online transmission or storage system can be guaranteed to be completely secure.
Data Retention
We will retain personal information only for as long as reasonably necessary for operational, legal, accounting, security, or legitimate business purposes.
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When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
Your Rights
Depending on your location and applicable privacy laws, you may have rights relating to your personal
information, including the right to:
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Request access to your personal information
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Request correction of inaccurate data
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Request deletion of information where applicable
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Restrict or object to certain processing activities
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Withdraw consent where processing relies on consent
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Request further information regarding how your data is used
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We aim to respond to legitimate requests within reasonable legal timeframes.
Third-Party Links
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of external websites and encourage users to review their policies separately.
Data Breaches
In the event of a data breach that may affect personal information, LDS Hire & Sales Ltd will take appropriate action in accordance with applicable legal and regulatory requirements.
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Where required by law, relevant authorities and affected individuals may be notified within the legally required timeframe.
Updates to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, technologies, services, or business operations.
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Any updates will be published on this page and will take effect immediately unless otherwise stated.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact LDS Hire & Sales Ltd through the official website contact page or customer support channels.